Our Expertise. Your Questions Answered.
Learn about services, depositing, billing, pricing, and more.
General
What can I secure with Escrow Services?
Digital and intellectual assets, such as software, source code, access credentials, documentation, designs, drawings, and blueprints. We don’t offer financial or property escrow, as those fall outside the scope of our services.
Whom should I connect with for my account or support needs?
If you are an existing customer, please get in touch with our Support Team.
How do I update my contact information?
You can update your details by mail or contact Customer Support, who will guide you through the entire process.
How can we connect with you?
You can reach us through our contact us form, or by calling us at
Escrow Services
Why do businesses need Escrow Services?
- To manage third-party risk and ensure continuity if a vendor can’t deliver.
- Protecting your investment in critical services, supporting compliance, and strengthening your business continuity strategy.
When should I consider escrow?
If your business relies on third-party or custom-built software that’s critical to operations, escrow helps protect that dependency.
Agreements
Who is involved in a Software Escrow Agreement?
The Software Developer, the End User or Client and EscrowNXT as the independent third-party escrow agent, are involved in a Software Escrow Agreement.
What types of escrow agreements are available?
EscrowNXT offers a range of escrow agreements tailored to your needs -standard three-party agreements to bespoke solutions aligned with your operational and legal requirements.
What's the process to set up an agreement?
EscrowNXT coordinates between all parties, and finalizes terms to ensure clarity and protection for all parties.
How long does it take to set up an agreement?
It can take as little as one day, depending on the complexity of the technical and legal process required.
Do you provide a template agreement?
EscrowNXT provides a template agreement for both software and technology escrows, including sample language for release conditions, registration forms, and instructions.
What is the lifespan of an agreement?
Typically, they are annual with automatic renewals, but durations can be adjusted based on your business needs.
Does the escrow agreement end after release?
Most agreements end upon release. If you'd like it to continue, speak to Support.
Deposits
Where is the deposited material stored?
Deposits are stored in secure physical vaults managed with strict access controls.
Are there guidelines for deposits?
Yes, EscrowNXT provides detailed instructions to ensure that each deposit is complete and secure.
Release
What are the standard release events?
Typically, bankruptcy, insolvency, or failure to maintain the application, though final conditions are agreed upon between the vendor and licensee.
Am I entitled to a release?
If you have a current escrow agreement and a defined release event has occurred, you are eligible for a release. Check the “Release” clause in your agreement for details.
How do I request a release?
Submit your request to EscrowNXT Support or connect with us.
What should my notice or statutory declaration include?
It should include all the items defined in the terms and conditions of the Escrow Agreement.
How do I pay release fees?
All outstanding fees must be paid before materials are released.
Can I request immediate release?
Yes, based on the agreement and the Mandatory Release Clause.*
*Conditions Apply
*Conditions Apply
Security And Privacy
Where is my data stored?
In secure physical vaults.
What kind of physical security is in place?
The vaults are securely housed and accessed through multi-factor authentication.
Who has access to the vaults and deposits?
Only a select, security-cleared team has access to manage vault content, and all access is logged and audited.
Compliance And Legal
Are escrow agreements legally binding?
Yes, all our escrow agreements are legally enforceable contracts.
What happens if there’s a dispute?
The agreements outline clear dispute resolution procedures to protect all parties involved.
Do you provide certificates of compliance or service confirmation?
Yes, documentation audits or compliance reporting can be provided.
Pricing And Billing
Can I get a quote?
Yes - a tailored quote that fits your technical and legal needs.
How often am I billed?
Most agreements are billed from the date of invoice.
What happens if a payment is missed?
A short grace period is offered, after which you will be notified before taking any further action.
How are deposits made? Where do I send the Escrow Materials?
You are required to submit the escrow materials on physical media to our facility along with the completed Deposit Inventory Form.
How will I know that my Escrow is up-to-date?
You will receive status reports every six months from the start date of your escrow account. The status report will include everything from the deposits made, who are the parties involved, and other relevant information.